FAQ

DIFTRO is a Bangladesh-based streetwear brand built around distinctive designs, premium quality, and effortless everyday style. We create pieces for those who prefer to stand apart rather than blend in.

You can place your order directly through our website. Simply select your preferred product, choose your size and quantity, add it to your cart, and complete the checkout process with your delivery details.

Inside Dhaka, delivery usually takes 1–3 working days. For orders outside Dhaka, delivery generally takes 2–5 working days, depending on the courier and location.

Delivery charges depend on your location and will be shown clearly during checkout before you confirm your order.

Yes. We offer size exchanges for eligible products. The product must be unused, unworn, unwashed, and in its original condition with all tags intact.

Returns are accepted only in cases such as receiving a wrong, defective, or damaged product. Please contact us as soon as possible after receiving your order so we can assist you.

Contact our customer support team with your order number, product details, and a clear photo/video of the issue. Our team will review your request and guide you through the next steps.

Every product has its own size chart. We recommend checking the size chart on the product page and comparing the measurements with a well-fitting garment you already own.

Orders can be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

Currently, DIFTRO operates exclusively online. All our products can be ordered through our website, and we deliver across Bangladesh.